Important Information

From 1 September 2026

Responsible Person

For the purposes of compliance with applicable legislation and regulatory obligations in England, the Responsible Person for this business is managing Director Edward Robinson. The responsible person has overall accountability for ensuring the agency operates in accordance with the law, including but not limited to consumer protection, anti-money laundering regulations, data protection requirements, and professional standards expected of estate agents. While day-to-day tasks may be delegated to staff, ultimate responsibility for the conduct of the business, its policies, and its adherence to statutory duties rests with the responsible person.

UK GDPR and Data Protection Act 2018

The Agent is registered for the purposes of the UK GDPR and Data Protection Act 2018.

The Landlord gives consent to their personal data being given to Tenants, contractors, enforcement agencies, insurance providers, utility providers, other partners and property management software providers to enable the effective management of the Property and to comply with legal duties and/or for the purposes of carrying out the Services.

Your personal data will be handled in accordance with the UK GDPR and Data Protection Act 2018. Further details regarding this processing activity is set out in the associated Privacy Notice, which can be found at: https://robinsonestateagents.co.uk/privacy/.

Force Majeure

Neither party shall be in breach of the Terms of Business nor liable for delay in performing, or failure to perform, any of its obligations under the Terms and Conditions if such delay or failure result from events, circumstances or causes beyond its reasonable control

Fees

Fully Managed Service

16.8% of monthly rent inclusive of VAT (equates to 14% plus VAT)

(minimum fee of £144 pcm)

Rent Collection Service

12% of monthly rent inclusive of VAT (equates to 10% plus VAT)

(minimum fee of £102 pcm)

Let Only Service

9.6% of the equivalent of 12 months rent inclusive of VAT (equates to 8% plus VAT)

(minimum fee of £900)

Additional Charges

The following additional charges apply to all levels of service unless specified:

Landlord Fees	Inclusive of VAT
Set-up Fee (per new tenancy, referencing and checks up to two tenants included)	The equivalent of 2 weeks rent
Additional References (per person)	£45
Guarantor Fee (covering credit referencing and preparing a Deed of Guarantee)	£120
Permitted Occupier Fee (further costs for Addendum)	£48
Landlord Withdrawal Fee (before move-in, to cover the costs associated with marketing, advertising and tenancy set-up)	£300
Key Cutting	£24 (plus the cost of the key cutting)
Inventory	From £85 depending on the size of the property. Charged at contractor's cost.
Check In and Check Out	£103 - £411 depending on size of property. Charged at contractor's cost.
Change of Tenancy Agreement - Surrender of old Tenancy Agreement, preparation of new Tenancy Agreement (includes contract negotiation, drawing up of tenancy agreement, arranging for signing of agreement and re-registering Deposit)	£175
AML Checks (per landlord)	£48
Land Registry Search	£25
Energy Performance Certificate	£130
Rent Review for periodic tenancies. Additional charges may apply if preparation and serving of notices is required.	£105
Rent review and service of Section 13 Notice (combined)	£175
Fee for overseeing works valued over £750 (major works)	10% of contractor's charge
Register with statutory Database (not including scheme fees)	£30
Right to rent rechecks (per person) for non UK Citizens	£45
Additional visits to property as requested by the landlord	£45
Interim Inspection and report for Let only and Rent Collection properties	£120
Arrange Safety Inspection or Certificate for Let only and Rent Collection properties (per contractor, does not include contractor cost)	£30
Duplicate Statements (per statement)	£12
Annual Statement for Let only and Rent Collection properties	£12
Hand over Fee (to another agent or the landlord including all safety certificates)	£150
Transfer of Deposit (to another agent or the landlord)	£120
Take over Fee (from another agent or the landlord)	£300
End of Tenancy Management for Let only and Rent Collection properties (not including dispute resolution)	£300 (Fee only - this does not include the possible cost of contractors/outstanding utility bills etc)
Submission of non-resident Landlords receipts to HMRC if instructed by landlord	£60/quarter
Fee for overseeing work conducted between tenancies (including refurbishments) and work conducted for Let only and Rent Collection properties	10% of contractor's charge with a minimum fee of £30 (£25+VAT)
Fee for drawing up and submitting Notices (including but not limited to Sec 8 and Sec 13 Housing Act 1988 and Sec 47 and 48 Landlord and Tenant Act 1987)	£120
Any work conducted towards Dispute Resolution, Tribunals or Court Cases or any other matter outside the routine management of the property (including and not limited to deposits, insurance claims, evictions and tribunals)	£45/hr
Court and Tribunal Attendance	£120/hr

Complaints Procedure

Our complaints procedure is detailed on our website https://robinsonestateagents.co.uk/complaints-handling-procedure/

Variation of Terms of Business

Robinson Residential Sales and Lettings Ltd reserves the right to update these Terms and Conditions with 3 months notice.

Important Information

Company Information